LevelSend

Support

LevelSend is email marketing for Shopify with a flat monthly price, a hard monthly cap and full exports. We answer every message.

When you write, please include your store's myshopify.com address and, for a sending question, the campaign or flow name. Never send us passwords.

Getting started

  1. Install LevelSend from the Shopify App Store. It syncs your customers (with their email marketing consent) and products in the background.
  2. Add your postal address in Shopify Settings › General if it is missing. Every marketing email shows it, as anti-spam laws require.
  3. Turn on the signup popup: LevelSend › Signup forms › "Turn on the popup in the theme editor", then click Save in the theme editor.
  4. Switch on the flows you want: Welcome, Abandoned checkout, Post-purchase. Edit the design, send yourself a test, and save.
  5. Create a campaign: choose an audience, drag in blocks (text, image, button, product, discount), send a test, then send or schedule it.

How the cap works

  • Your plan includes a number of emails per calendar month. Contacts are unlimited.
  • You can set a lower cap in Settings.
  • Campaigns: a campaign whose audience is larger than the emails left this month is held before its first email, with the reason shown. Nothing is sent and nothing is billed.
  • Flows: at the cap, flow emails wait for up to 3 days and continue when you raise the cap, change the plan or the month resets.
  • Notices: you get an email at 80 % and when sending pauses.
  • Test sends never count.

The price lock

The price of the paid plan you choose is locked for 24 months from the day you approve it in Shopify. The lock date is shown on the LevelSend home page and on Plans.

Leaving or arriving

  • Export & import gives you your subscribers (CSV), consent records (CSV), templates, flows and an everything bundle (JSON).
  • Imports: subscriber CSVs from Shopify, Klaviyo, Mailchimp and Omnisend can be imported. Consent is taken only from the file's consent column or from your explicit confirmation.
  • Consent stays in Shopify: signups and unsubscribes are also saved on your Shopify customers, so other tools see the same list.

Common questions

  • Why was my campaign held? Its audience was larger than the emails left this month. Narrow the audience, raise your own cap (up to the plan limit) or change the plan.
  • Why did a subscriber not get the abandoned-checkout email? The email is only sent if the checkout was not completed before the delay ended, and only to subscribers or shoppers who ticked the marketing box in the checkout.
  • Does LevelSend track opens and clicks? No. LevelSend adds no tracking pixels or redirect links.
  • SMS? Not yet. LevelSend is email only.
  • Uninstalling: sending stops at once. Your store's data is deleted 48 hours later when Shopify sends the shop redaction request. Export first if you want a copy.

Privacy and terms

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